Which issue management process is described by the statement: 'actions intended to ensure issues are resolved in a timely and effective manner'?

Which issue management process is described by the statement: 'actions intended to ensure issues are resolved in a timely and effective manner'?

• A. Issue Escalation
• B. Issue Logging
• C. Issue Control
• D. Issue Analysis

Answer: (C)

The statement describes issue control—the part of project governance that actively keeps issues moving toward resolution. It’s about taking actions to ensure issues are resolved in a timely and effective manner, which includes assigning owners, setting deadlines, monitoring progress, following up, and closing issues as they’re resolved. Logging captures that an issue exists, but doesn’t drive the resolution process. Analysis looks at root causes and impacts to decide what actions to take, not the ongoing management of resolving the issue. Escalation is the mechanism to elevate issues when they can’t be solved at the current level; it’s part of the process, but the description here is about the broader control actions that ensure timely resolution.

The statement describes issue control—the part of project governance that actively keeps issues moving toward resolution. It’s about taking actions to ensure issues are resolved in a timely and effective manner, which includes assigning owners, setting deadlines, monitoring progress, following up, and closing issues as they’re resolved.

Logging captures that an issue exists, but doesn’t drive the resolution process. Analysis looks at root causes and impacts to decide what actions to take, not the ongoing management of resolving the issue. Escalation is the mechanism to elevate issues when they can’t be solved at the current level; it’s part of the process, but the description here is about the broader control actions that ensure timely resolution.